AVP, Enterprise Document Services (EDS)
Mr. Kramer currently oversees the Enterprise Document Services (EDS) organization at USAA in San Antonio, Texas. EDS’ purpose is to provide “Simple, Systematic, Accurate and Timely” document processing, channel agnostic, throughout USAA. Mr. Kramer joined USAA in 1995 and has held a variety of leadership roles within document management, business continuation, data/application security and physical security. Prior to USAA, he was an aerospace industry quality engineer and also spent four years in the United States Army as a nuclear weapon specialist, stationed in Germany. He sits on the DOCUMENT Strategy Forum Advisory Board since 2015.