Vice President & Principal Analyst
Craig is an internationally recognized expert in helping companies transform from manual and analogue-based processes to the mobile, digital and cognitive world. Craig developed Forrester’s research series on business agility, outlining market, organizational and process agility dimensions. He brings a wealth of experience and knowledge to Forrester through his 20 years of experience in information technology (IT) and business process transformation. Prior to joining Forrester, Craig was a Vice President at ADP and was also a co-founder of docHarbor, an early document management software as a service (SaaS) provider.