Managing Content & Channels

102 – CASE STUDY: Building the Digital Mail Center

May 1, 2017 11:00 am - 11:50 am

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Kahtan Aizouki
Mark Connell

Claims processing is governed by stringent service-level agreements, and insurance companies must turn around claims and release payments in the shortest time possible. With large variations in paper forms, automating the capture of claims in a timely, efficient and accurate manner is a complex undertaking. The purpose of this session is to show how organizations can overcome this challenge by deploying a combination of intelligent capture technologies and refined business processes. This session will showcase how Sun Life Financial successfully automated their paper-based health and dental claims processing.

You’ll return to your organization with:

  • Technical capabilities necessary to automate document capture
  • End-to-end Total Cost of Ownership model, with detailed metrics and key performance indicators
  • Role of analytics to evolve the solution and business operations

Intelligent Capture, Claims Processing, Digital Transformation, Insurance