Claims processing is governed by stringent service-level agreements, and insurance companies must turn around claims and release payments in the shortest time possible. With large variations in paper forms, automating the capture of claims in a timely, efficient and accurate manner is a complex undertaking. The purpose of this session is to show how organizations can overcome this challenge by deploying a combination of intelligent capture technologies and refined business processes. This session will showcase how Sun Life Financial successfully automated their paper-based health and dental claims processing.
You’ll return to your organization with:
- Technical capabilities necessary to automate document capture
- End-to-end Total Cost of Ownership model, with detailed metrics and key performance indicators
- Role of analytics to evolve the solution and business operations
Tags: Intelligent Capture, Claims Processing, Digital Transformation, Insurance