Bridgeport, CT – The DOCUMENT Strategy Forum is excited to announce that its 2016 Conference will officially kick off with an Opening Keynote Address, featuring Maria Boos, Group Director, Simplification, Siegel+Gale, titled “Digital Transformation Along the Customer Journey: How to Transform and Operationalize Your Customer Experience,” on Tuesday, May 10, 2016 at the Hyatt Regency O’Hare, Chicago, IL.

“I look forward to sharing best practices for driving loyalty and engagement at the DOCUMENT Strategy Forum,” said Maria Boos, Group Director, Simplification, at global strategic branding firm Siegel+Gale. Ms. Boos has over 25 years experience in helping companies streamline and simplify complex communications and interactions to enhance customer experience.

The DOCUMENT Strategy Forum is the industry’s first and only Peer-Driven, Peer-Reviewed and Peer-Produced conference dedicated to the professionals charged with delivering superior customer experiences. The education program is backed by a 15-member advisory board, composed of today’s leading business executives, who are 100% responsible for the creation and agenda of the overall conference program.

“We understand that those companies who excel in customer experiences realize higher profit margins. Now, with digital interactions creating more complexity, organizations must be able to transform and change their business models and processes quickly for all customer touchpoints—including web, mobile and social channels,” said Allison Lloyd, Editor and Conference Director, DOCUMENT Strategy Media & Forum. “We are so pleased to host Ms. Boos at the 2016 DOCUMENT Strategy Forum. Our advisory board hand-selected this topic and is eager to hear the strategies for improving their customer experiences and loyalty.”


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