MAY 1- 3, 2017

Marriott Downtown • Chicago


An Executive Conference for Professionals Focused on Delivering Superior Customer Experiences.



FINANCIAL

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INSURANCE



MEDICAL/HEALTH



LEGAL



COMMUNICATIONS



ENERGY

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GOVERNMENT



Since 2008, we have been the undisputed leader in educating professionals, working across wide-ranging industry segments, on how to deliver and manage superior customer communications, customer engagement and information management. As trailblazers in the arena, we are able to bring together the community of real-world communications, content and information leaders to discuss the issues and challenges that practitioners, like you, face every day. It’s a challenging environment to say the least. And with technology changing the status quo, sitting back in not an option.

We Know Your Job. We Know Your Industry. We Know You.

 
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CONTENT MANAGEMENT / MARKETING
PROFESSIONALS

You’re involved in the process of creating content & communications, whether print or electronic.

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COMPLIANCE CONTROLS
PROFESSIONALS

You’re involved in getting content & communications approved and ready for distribution.

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PRODUCTION AUTOMATION
PROFESSIONALS

You’re involved in triggering the actual distribution of content & communications, be it a print or electronic medium.

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RESPONSE / CUSTOMER SERVICE
PROFESSIONALS

You’re involved in responding to customer inquiries based upon the communication that was issued.

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ANALYTICS
PROFESSIONALS

You’re involved in analyzing the effectiveness of all communications that have been sent out.

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BUSINESS / INTERNAL
PROFESSIONALS

You’re involved in supporting the business information life cycle, from creation/ingestion, to sharing and using, to disposition and archiving.

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IT PLATFORMS
PROFESSIONALS

You’re the repository owners, integration owners, business application owners or user-interface owners.

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COMPLIANCE
PROFESSIONALS

You’re involved in records management, information governance or e-discovery.

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BUSINESS PROCESS OWNERS
PROFESSIONALS

You’re responsible for optimizing core content-centric business processes.


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BREAKFAST KEYNOTE:

State of the Customer Communications Management (CCM) and Information Management Industry

Presented by Craig Le Clair, Vice President, Principal Analyst, Forrester Research
A strong customer engagement strategy has never been more important. Customers now expect interactions with companies to be on their terms and at their convenience. Being able to engage customers with relevant, timely, and personalized information in their channel of choice is critical to delivering effective and consistent customer experiences (CX). Companies that are able to do this will have a key advantage over their competitors in 2017 and beyond. In this Keynote, Forrester will review the state of customer engagement today, how organizations can build a customer engagement strategy, the evolving role of data and information management, the technology landscape, and best practices, including:

  • Competencies of mature customer engagement companies
  • The future of CCM and role in digital experience management
  • CCM and information management best practices
  • CCM and enterprise content management (ECM) vendor landscape and review
 

PRIORITY REGISTRATION IS OPEN!

Register by 12/21/16 and Save up to $400!

CLICK TO REGISTER HERE!

The Only Peer-Driven, Peer-Reviewed, Peer-Produced Conference

These are your colleagues, your co-workers and our Advisory Board who are charged with building a conference that delivers actionable, real-world takeaways that you can bring back to your organization to make a difference. It’s their/your conference; we just manage it!

OUR SPONSORS

SESSION HIGHLIGHTS


CONFERENCE PACKAGES

Register by 12/21/16 to save up to $400!

PLATINUM PACKAGE (Monday-Wednesday)

First 20 to Register Receive Free Chicago Architecture Twilight River Cruise ($79 value)
Our top package for professionals who want to get everything out of attending DOCUMENT Strategy Forum ’17! You’ll receive admission to all of the conference sessions being offered, a two-day Exhibit Hall Pass and your choice of one of our executive workshops produced by Forrester, AIIM or BFMA. You’ll also be wined and dined at a variety of great food and beverage networking events taking place over the three days, including the Breakfast Keynote, Triple D Reception, Networking Lunch, Rooftop Cocktail Reception and Bite & Biz Exhibit Floor Luncheon. Lastly, you’re qualified to participate in our Conference Travel Rebate Program and receive one free night stay (a $304 value) at the Chicago Marriott Downtown.

$1295 Save $400!

2-DAY PACKAGE (Monday-Tuesday)

This is the perfect package if you can’t afford to be out of the office for three days. You’ll have access to any of the conference sessions taking place on Monday, May 1 and Tuesday, May 2, as well as a two-day Exhibit Hall Pass. You’ll also be invited to attend all of the special food and beverage functions taking place during your time with us, including the Breakfast Keynote, Triple D Reception, Networking Lunch, Rooftop Cocktail Reception and Bite & Biz Exhibit Floor Luncheon.

$895 Save $400!

1-DAY PACKAGE (Monday or Tuesday)

This is great way to put your toe in our educational waters. The 1-Day Package allows you to pick the day that best fits your learning objectives — whether it’s Monday, May 1 or Tuesday, May 2. You’ll also have access to the Exhibit Hall as well as any of the special food and beverage events scheduled for that day.

$395 Save $300!