An Executive Conference for Professionals Focused on Delivering Superior Customer Experiences.
Since 2008, we have been the undisputed leader in educating professionals, working across wide-ranging industry segments, on how to deliver and manage superior customer communications, customer engagement and information management. As trailblazers in the arena, we are able to bring together the community of real-world communications, content and information leaders to discuss the issues and challenges that practitioners, like you, face every day. It’s a challenging environment to say the least. And with technology changing the status quo, sitting back in not an option.
We Know Your Job. We Know Your Industry. We Know You.
CONTENT MANAGEMENT / MARKETING
You’re involved in the process of creating content & communications, whether print or electronic.
You’re involved in getting content & communications approved and ready for distribution.
You’re involved in triggering the actual distribution of content & communications, be it a print or electronic medium.
RESPONSE / CUSTOMER SERVICE
You’re involved in responding to customer inquiries based upon the communication that was issued.
You’re involved in analyzing the effectiveness of all communications that have been sent out.
BUSINESS / INTERNAL
You’re involved in supporting the business information life cycle, from creation/ingestion, to sharing and using, to disposition and archiving.
You’re the repository owners, integration owners, business application owners or user-interface owners.
You’re involved in records management, information governance or e-discovery.
BUSINESS PROCESS OWNERS
You’re responsible for optimizing core content-centric business processes.
The Only Peer-Driven, Peer-Reviewed, Peer-Produced Conference
These are your colleagues, your co-workers and our Advisory Board who are charged with building a conference that delivers actionable, real-world takeaways that you can bring back to your organization to make a difference. It’s their/your conference; we just manage it!
Director, Imaging & Workflow Services Sun Life Financial Services
Director, Operations Print & Distribution UNUM
Manager, Document Automation Grange Insurance
AVP, Simplify Customer Communication MetLife
Director, SPM for Client and Tax Reporting UBS Financial Services Inc.
AVP, Enterprise Document Services (EDS) USAA
Matthew D. McClelland
Manager, Information Governance Office BCBS NC
VP, Records and Information Management Federal Home Loan Bank of Chicago